Privacy Policy
Sparelink India collects information needed to operate customer, dealer and admin accounts, fulfil orders, and provide support. This page describes that use in plain language.
Information we collect
- Name and business contact name where provided
- Mobile number and email address where provided
- Login and account information (username/email, role, session)
- Delivery address and GST/business details submitted at checkout or profile
- Order, cart, wishlist and payment status/reference information
- Device, browser and session/security information used to keep you signed in
- Support requests and related attachments described in the message
Why we use this information
Data is used for order fulfilment, customer support, account security, invoicing, and legal or compliance requirements that apply to the supplying firms. It is not sold as a marketing list.
Order fulfilment
Address, contact and order lines are shared with the assigned firm so goods can be picked, invoiced and dispatched.
Customer support
Support messages may be emailed to SPARELINK.IN@GMAIL.COM and stored so Sparelink India can respond. Do not send unnecessary identity documents in a support form.
Security
Sessions and passwords are handled through the site’s authentication service. You should keep credentials private and change a temporary password when prompted.
Service providers
Hosting, database, search (Typesense), and payment-gateway providers process data as needed to run the platform. They receive only what that service requires.
Payment gateway information
Online payments, where enabled, are processed by Cashfree. Sparelink India stores order and payment status/reference information. Sparelink India does not store card PAN or CVV on its own systems.
Measurement
We may collect measurement data to improve our services.
What we measure
- Page views and navigation patterns
- Time spent on pages
- Click and interaction data
- Device and browser information
- Geographic location (country level)
What we never measure
- Personal identifiers without consent
- Payment card details
- Passwords or credentials
- Private messages content
- Biometric data
Your choices
You can opt out of non-essential measurement in your settings.
Location data
We only use coarse location for fraud prevention.
Screenshots
We do not capture screenshots of your activity.
Data retention
Measurement data is retained for 13 months then aggregated.
Access to measurement data
Only authorized staff can access raw measurement data.
Account and data requests
You may request access to or correction of account information by contacting Sparelink India. Some records are retained because they form part of an order or invoice.